Privacy & Data Transparency

Privacy Policy

Last Updated: May 5, 2026

Your Privacy, Your Choice

This Privacy Policy explains how AwakeHost collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or use our hosting-related services. Our goal is to be clear, respectful, and transparent about how information is handled.

1. Information We Collect

1.1 Account & Order Information

When an account is created, an order is placed, or support is requested, the following information may be collected:

• Full name
• Email address
• Phone number, if provided
• Billing address and country
• Company name, where applicable
• Service, order, and account details
• Payment-related details processed through secure payment providers

1.2 Website Usage Information

When visitors use the AwakeHost website, some technical and usage information may be collected automatically, such as:

• Pages viewed and links clicked
• Browser type and device type
• IP address and approximate location
• Referral source and navigation behavior
• Time spent on pages and general interaction data

1.3 Service-Related Information

In order to provide hosting and related services, information connected to service use may also be processed, such as:

• Domain registration data
• Hosting account and server configuration details
• Support ticket messages and service requests
• Uploaded website or service-related files where needed to deliver the service

2. How Information Is Used

Information is used to operate, improve, and support AwakeHost services. This may include:

• Creating and managing customer accounts
• Processing orders, invoices, and renewals
• Providing hosting, domain, VPS, and related services
• Responding to support inquiries and service requests
• Sending account notifications, billing reminders, and service updates
• Improving website usability, performance, and customer experience
• Protecting accounts, systems, and services from fraud, abuse, or security concerns
• Meeting legal, regulatory, or operational requirements where needed

3. Communications

AwakeHost may send service-related emails and messages that are important for account management, billing, order processing, support, security, and service continuity.

Marketing messages may also be sent where relevant and permitted. If marketing communication is received, an unsubscribe option or similar preference control will normally be available.

4. Sharing Information with Trusted Third Parties

Personal information is not sold. Information may be shared only where needed to operate and improve services, such as with:

• Payment processors and billing providers
• Domain registrars and domain-related service partners
• Hosting infrastructure, server, cloud, or network providers
• Support, fraud-prevention, analytics, or communication tools
• Professional advisers or authorities where sharing is required or reasonably needed to protect services and users

These third parties are expected to handle information appropriately and only for service-related purposes.

5. Cookies & Tracking Technologies

AwakeHost uses cookies and similar technologies to improve website performance, understand visitor behavior, remember preferences, and support security and analytics.

Cookies may help collect information such as:

• IP address
• Browser and device information
• Visited pages and interactions
• Referral URLs and session details

Depending on the website setup, tools such as Google Analytics, Microsoft Clarity, or Meta Pixel may be used to understand traffic, improve usability, and measure website or advertising performance.

Browser settings may allow cookies to be limited or disabled. However, some website features may work less smoothly if cookies are turned off.

6. Data Security

AwakeHost takes reasonable technical and organizational steps to protect personal information against unauthorized access, misuse, loss, or disclosure.

While no online system can promise absolute security, security practices are continuously reviewed and improved where possible to maintain a safe service environment.

7. Data Retention

Personal information is kept only for as long as it is reasonably needed for service delivery, support, billing, recordkeeping, security, and related operational purposes.

When information is no longer needed, it may be securely deleted, anonymized, or archived where appropriate and where retention is still useful for accounting, regulatory, or service-related reasons.

8. Your Rights & Choices

Depending on the country or region involved, individuals may have certain privacy choices in relation to their personal information. These may include the ability to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Manage marketing communication preferences
• Ask questions about how information is handled

Privacy-related requests may be sent using the contact details listed below. For account protection, identity verification may be requested before certain requests are completed.

9. Children’s Privacy

AwakeHost services are generally intended for individuals and businesses capable of managing a service account. Personal information from young children is not knowingly collected. If information is believed to have been submitted in error by or for a child, a removal request may be sent to us.

10. International Services & Infrastructure

AwakeHost may use service providers, infrastructure platforms, data centers, software tools, and communication systems that operate in different countries. As a result, information may be processed in more than one location depending on the service being used.

When this happens, reasonable care is taken to work with providers and systems that support secure and appropriate handling of information.

11. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in services, business practices, technologies, or legal requirements.

When changes are made, the “Last Updated” date at the top of this page will be revised. Continued use of the website or services after updates means the latest version of the policy applies.

12. Contact Us

Questions, privacy requests, or concerns regarding this Privacy Policy may be sent to our team.

We aim to review privacy-related messages as promptly as possible.