Policy overview
AwakeHost supports genuine business email, account and order messages, service updates, and opt-in newsletters. This policy helps prevent spam, phishing, malware, and blocklisting. It protects customers, IP reputation, email delivery, and network reliability.
We work to keep hosting safe and reliable for all customers. This policy explains how to use email, messaging, and promotions on our services. It helps protect websites, servers, domains, and IP addresses from abuse and delivery problems.
This policy applies to all AwakeHost services. These include shared, VPS, managed, and reseller hosting, plus domain services. It also covers services connected to our network or infrastructure partners.
Why these rules matter
Email abuse can harm IP reputation and stop messages reaching inboxes. It can disrupt services and put other customers at risk. These rules protect email delivery, server reputation, network stability, recipient privacy, and reliable service.
By using AwakeHost, you agree to use email and messaging responsibly. You must follow this policy, our Terms of Service, and applicable laws and regulations.
Email you may send
You may use AwakeHost for genuine email activity, including:
- Business communication with customers, users, or subscribers
- Transactional emails such as invoices, account notices, password resets, order confirmations, and support replies
- Newsletters or marketing emails sent only to recipients who have clearly opted in
- Website form notifications, contact form replies, and service updates
- Internal business communication for domains hosted with AwakeHost
Mailing should be based on consent. Recipients should know why they received a message. Give them a simple way to opt out where required.
Get consent before mailing
When sending newsletters, announcements, or marketing messages, check that:
- Recipients have given clear permission to receive messages
- Mailing lists are not purchased, rented, scraped, harvested, or collected without consent
- Each message clearly identifies the sender
- Marketing emails include a working unsubscribe or opt-out option where required
- Opt-out requests are honored promptly
- The sender’s domain, reply address, and contact details are accurate
- The content of the message is not misleading or deceptive
Do not use a mailing list through AwakeHost if you cannot verify consent.
Email and messaging we do not allow
You must not use AwakeHost for the following activities:
- Sending unsolicited bulk email or spam
- Sending marketing emails to purchased, rented, scraped, or harvested lists
- Using misleading subject lines, sender names, reply addresses, or business identities
- Forging, hiding, or modifying email headers to disguise the source of a message
- Sending phishing emails, fake login notices, fraudulent payment requests, or impersonation messages
- Sending malware, harmful links, deceptive attachments, or malicious scripts
- Running open mail relays, open proxies, or insecure mail services that can be abused by others
- Using AwakeHost services to advertise or promote websites hosted elsewhere through unsolicited email
- Using third-party email platforms to send spam that promotes a domain, website, or service hosted by AwakeHost
- Sending repeated messages to recipients who have unsubscribed or asked not to be contacted
- Using automated messaging, social media direct messages, contact forms, forums, or comment sections for unsolicited promotion
- Creating accounts, websites, landing pages, or redirects intended mainly for spam, phishing, or deceptive campaigns
This list does not cover every possible breach. Other activity may also break this policy. This includes activity that causes abuse reports, blocklisting, network harm, legal risk, or damage to reputation.
SMTP and Port 25 limits
Some hosting and VPS locations restrict outgoing SMTP, including Port 25. AwakeHost or its network providers may set these limits. They help protect IP reputation and reduce spam.
If Port 25 is restricted, other options may still be available. These may include approved, authenticated SMTP on ports 465 or 587, or a third-party email provider. Access depends on the service and its setup.
We may review requests for SMTP access. We consider account history, service type, intended use, abuse risk, and policy compliance. SMTP access is not guaranteed for every service, location, or account.
Your responsibilities
You are responsible for activity from your hosting account, VPS, website, scripts, email accounts, apps, and users.
Take reasonable steps to prevent email abuse, including:
- Keeping CMS software, plugins, themes, and scripts updated
- Using strong passwords and secure email credentials
- Removing compromised mailboxes, scripts, or contact forms
- Securing web forms with CAPTCHA or anti-bot protection
- Monitoring mail queues and bounce rates
- Removing inactive or unverified subscribers from mailing lists
- Avoiding nulled themes, cracked plugins, or untrusted scripts
- Responding promptly to abuse or security notices from AwakeHost
If someone breaks into your website, mailbox, script, or VPS and sends spam, you must still help resolve the issue.
How we handle abuse reports
We may review reports of spam, phishing, malware, or other abuse. This can include the affected service, logs, email headers, domain, IP address, and account activity.
Depending on the case, we may take one or more of these actions:
- Notify the customer and request corrective action
- Temporarily restrict email sending
- Pause or limit SMTP access
- Suspend the affected mailbox, website, VPS, or service
- Remove or disable harmful content
- Require security cleanup before reactivation
- Request proof of mailing list consent
- Escalate serious abuse to the relevant network, registrar, payment, or legal authority
- Terminate services in cases of serious, repeated, or intentional abuse
Where practical, we will try to give you a chance to fix the issue. Urgent risks may require immediate action. Examples include phishing, malware, large-scale spam, blocklisting, fraud, or harm to other customers.
Rules from our service partners
AwakeHost uses data centers, cloud platforms, network carriers, registrars, software vendors, and other partners. You must also follow their applicable rules. These cover acceptable use, spam, network abuse, security, and email.
A provider, data center, registrar, or network partner may flag a service for spam, phishing, malware, abuse, or network harm. We may then need to restrict, suspend, move, or end the service. This protects the wider network.
Activity that may trigger a review
These activities may lead to a review or restriction:
- High-volume email from a new or unverified account
- A large number of bounced messages
- Spam complaints from recipients or anti-abuse organizations
- Blacklisting of an AwakeHost IP address or domain
- Phishing pages, fake login forms, or credential collection
- Malware distribution or suspicious redirects
- Compromised WordPress, CMS, or mail scripts
- Open relay or insecure mail server configuration
- Spoofed sender identity or forged email headers
- Repeated abuse after previous notices
Report spam or abuse
Please report spam, phishing, malware, or abusive content linked to an AwakeHost service to our abuse team.
Abuse Contact
Send your report to:
abuse@awakehost.com
To help us investigate, include as much of the following as possible:
- Full email headers
- The sender email address
- The domain or URL involved
- The IP address, if available
- Screenshots or logs
- A short explanation of the issue
We review reports carefully and take action where appropriate.
Policy Updates
We may update this policy as our services, infrastructure, laws, network standards, or abuse-prevention practices change. If you keep using AwakeHost, the latest version on this page applies.