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Cancellation & Refunds Policy
Not all payments are automatically refunded when you cancel FussionHost hosting services. This article discusses when refunds are automatically issued and what payment methods can be refunded.
Products purchased from Awake Host LTD may be refunded only if canceled within the refund period specified below in our refund policy. Some products have different policies or may not be eligible for a refund under any circumstances.
Only requests submitted through the Client Area are considered valid and will be reviewed by the Company. Please refer to the refund terms below for full details.
Once a cancellation becomes effective, Awake Host LTD cannot be held responsible for any data loss due to service suspension or termination.
Standard Refund Terms
Cancellation Policy
1–7 Days
You are eligible for a refund on the following hosting services:
Shared Hosting
VPS Hosting
WordPress Hosting
RDP/Windows VPS
Reseller Hosting
Non-refundable during initial purchases or renewals:
SSL Certificates
VPN Services
Dedicated Servers
Domain registration fees
7–14 Days
Refunds are still possible; however, after 7 days, the following charges apply:
15% Service Fee
IP Fee (if applicable)
Charges for the number of days the service was used
14+ Days
No refunds will be issued after 14 days of service usage.
No Refund After Account Closure
If you are eligible for a refund, you must request it before closing your account.
Once the account is closed, refund eligibility is permanently void.
Restrictions & Limitations (14-Day Money-Back Guarantee)
Refunds are not valid for:
Dedicated Server Plans
VDS Servers priced above $49.99
Administrative or setup fees
Control panels & addons (cPanel, ISPmanager, CyberPanel Addons, Plesk)
SSL Certificates
Domain registrations
Domain renewals
Additional limitations:
Refunds apply only to the first package for accounts less than 30 days old.
Accounts with more than one hosting order are not eligible for refunds.
Example: Buying 3 VPS servers, using them for 20 days, and requesting a refund is not allowed.Account credit deposits / Add funds are non-refundable.
Services purchased using promo codes or special discounted links are non-refundable.
Our Commitment
At Awake Host LTD, we understand your needs may change. This policy ensures a transparent and fair refund structure for all customers.
Refund Breakdown
Shared Hosting, Shared RDP, and Private RDP/VPS
Full Refund: Within 3-4 hours of purchase.
Partial Refund: After 3-4 hours → prorated refund based on unused service term (up to 7 days maximum).
Domain Names & Linux VPS
These services are non-refundable.
However, our team is always available to help answer pre-purchase questions.
Private VPS Hosting
Non-refundable, similar to domain names and Linux VPS.
Exceptional Circumstances
We understand special situations may occur.
In rare cases, we may approve a refund at our sole discretion.
If you believe your situation qualifies, please contact support for review.
How to Qualify for a Refund
To be eligible, you must:
Submit a cancellation request within 7 days of purchase.
Ensure the request is not caused by any of the following:
Accidental orders
Lack of service knowledge
Short-term or temporary usage
Wrong product selection (we can help you upgrade/downgrade)
Service not used
Download/upload speed issues (often external factors)
Ordering without consulting support for compatibility
Violation of Awake Host’s Terms & Conditions
Payment Gateway Rules
Crypto Payments
Non-refundable due to irreversible blockchain transactions.
If a refund is exceptionally approved, it will be credited as account balance, not cryptocurrency.
PayPal, Stripe, and Other Gateways
Refunds may incur transaction or processing fees charged by the payment provider.
These fees will be deducted from the refund amount.
Maintaining a Positive Experience
Customer satisfaction is our priority.
If you have questions or need clarification, our support team is always ready to assist.
Additional Resources
We recommend reviewing our Terms of Service before purchasing:
https://awakehost.com/terms-of-service/
For service-specific details, visit our knowledge base:
https://awakehost.com/blogs
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