Privacy Policy

Your Privacy, Your Choice

This Privacy Policy explains how AwakeHost (“we,” “us,” or “our”) collects, uses, protects, and manages your personal data when you visit our website (awakehost.com) or use our hosting services (the “Services”). By using our website or Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Services, ensure security, and support your account.

1.1 Account Information

When you create an account or place an order, we may collect:

• Name
• Email address
• Billing address
• Phone number
• Payment-related information (processed securely via third-party gateways; we do not store full card details on our servers)

1.2 Website Usage Data

We may collect information about how you use our website, such as:

• Pages visited and links clicked
• Search queries and navigation paths
• Browser type, operating system, device information
• IP address and approximate location

This data is collected through cookies and similar tracking technologies.

1.3 Service & Content Information

When you use our hosting Services, we may process and store:

• Website files, databases, and content you upload
• Configuration data (DNS, email settings, hosting settings)

You are responsible for the content you host and for complying with applicable laws.

2. How We Use Your Information

We use your information to deliver a smooth, secure, and personalized experience, including to:

• Provide, operate, and maintain your hosting and related Services
• Create and manage your account
• Process payments, billing, and send payment confirmations or invoices
• Send important service and account notifications (for example, renewals, maintenance, security alerts)
• Improve website performance, usability, and Service quality
• Provide customer support and respond to your inquiries or requests
• Send marketing and promotional communications only if you have opted in or where permitted by law
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal, regulatory, and contractual obligations

3. Legal Bases for Processing (Where Applicable)

Where data protection laws require a legal basis, we rely on:

• Performance of a contract (to provide the Services you purchase)
• Legitimate interests (for example, security, service improvement, fraud prevention)
• Consent (for example, for certain marketing or analytics where required)
• Legal obligations (for example, tax, accounting, and compliance requirements)

4. Sharing Your Information with Third Parties

We do not sell your personal data.

We may share limited information with trusted third parties only when necessary to provide or improve our Services, including:

• Payment processors and billing gateways
• Analytics and tracking providers
• Email and communication tools
• Technical and infrastructure partners
• Security, legal, or regulatory authorities where required by law or to protect our rights, users, or the public

All third-party service providers are required to handle your data securely and only process it on our instructions or as required by law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, understand usage, and improve performance. Cookies may collect:

• IP address
• Browser type and version
• Operating system and device information
• Referring URLs and pages visited
• Time spent on pages and interactions

Specifically, we may use:

• Google Analytics – to understand website traffic, usage patterns, and performance.
• Microsoft Clarity – to analyze user interactions, clicks, scrolls, and heatmaps to improve usability.
• Meta Pixel (formerly Facebook Pixel) – to measure the effectiveness of our advertising campaigns and deliver more relevant ads.

These third parties may set their own cookies and collect information directly from your browser, subject to their own privacy policies.

You can manage or disable cookies through your browser settings. Please note that some features of our website or Services may not work correctly if certain cookies are disabled.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data. Subject to applicable law, you may:

• Access and review the personal data we hold about you
• Update or correct your account information through your client area
• Opt out of receiving marketing communications at any time (for example, via “unsubscribe” links in emails)
• Request deletion or restriction of your personal data, where applicable
• Object to certain types of processing
• Withdraw consent where processing is based on consent (this does not affect prior processing)

To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before fulfilling your request.

7. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, access controls, secure data centers, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to:

• Provide the Services and manage your account
• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes and enforce our agreements

When data is no longer needed, we will securely delete or anonymize it where feasible.

9. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. We will take steps to remove the information from our systems.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements. When we update the Policy, we will revise the “Last updated” date below. In some cases, we may provide additional notice (such as by email or dashboard notification).

We encourage you to review this Privacy Policy periodically.

Last updated: 04/02/2026

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

Email: care@awakehost.com

We will do our best to respond promptly and address your concerns.