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Privacy Policy
Your Privacy, Your Choice!
This Privacy Policy explains how AwakeHost (“we,” “us,” or “our”) collects, uses, protects, and manages your personal data when you visit our website (awakehost.com) or use our hosting services (“Services”). We aim to maintain full transparency and ensure your privacy is always respected.
What Information Do We Collect?
To provide you with the best possible service, we may collect the following information:
- Account Information: When you create an account with us, we may collect your name, email address, billing address, phone number, and payment information.
- Website Usage Data: We may collect information about how you use our website, such as the pages you visit, the links you click, and the searches you perform. This information is collected through cookies and other tracking technologies.
- Content Information: We may store the content you upload to our servers, such as your website files and databases.
How Do We Use Your Information?
We use your information for the following purposes:
- To provide and maintain the Services;
- To send you important information about your account, including billing statements and service updates;
- To respond to your inquiries and requests;
- To improve our website and Services;
- To send you marketing communications (with your consent);
- To comply with legal and regulatory requirements.
How Do We Use Your Information?
Your information helps us deliver a smoother and more personalized experience. We use it to:
Operate and maintain your hosting services
Process billing & send payment confirmations
Notify you about service updates or important account alerts
Improve server performance, website usability, and overall service quality
Provide customer support and respond to your requests
Send promotional emails only if you opt-in
Follow legal, security, and regulatory requirements
Do We Share Your Information with Third Parties?
We do not sell or share your data for marketing without your permission.
We may share limited information with:
Verified service providers (billing gateways, analytics providers, technical partners)
Security, legal, or regulatory bodies if required by law
All third-party partners are required to keep your data secure and confidential.
Cookies and Other Tracking Technologies
We use cookies and other tracking technologies to collect and store certain information about your use of our website. This information may include your IP address, browser type, operating system, referring URL, and the pages you visit on our website.
Specifically, we use:
Google Analytics to understand website traffic and user behavior.
Microsoft Clarity to analyze user interactions, clicks, and heatmaps for improving site usability.
Meta Pixel (formerly Facebook Pixel) to measure the effectiveness of our advertising campaigns and deliver relevant ads to users.
These services may set their own cookies and collect information directly from your browser. You can learn more about how these third parties handle your information by visiting their respective privacy policies.
You can control how cookies are used by adjusting the settings on your web browser. Some features of the website may not function properly if you disable cookies.
Your Choices
You have the following choices regarding your information:
- You can access and update your account information at any time.
- You can opt out of receiving marketing communications from us.
- You can request that we delete your information.
Data Security
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no security system is perfect, and we cannot guarantee the security of your information.
Children’s Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child is under 13 and has provided us with personal information, please contact us. We will take steps to delete the information from our systems.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at care@awakehost.com, Last updated on 01-Dec-2025
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