Cancellation & Refund Policy

1. Acceptance & Definition of Delivery

By registering for or using services provided by AwakeHost LTD, you explicitly agree to this Refund Policy. For the purpose of dispute resolution, a service is considered "Delivered" and "Consumed" the moment account credentials (login details) or provisioning confirmation is transmitted to your registered email address or Client Area, regardless of whether you have logged in or utilized the resources.

2. Refund Eligibility & Settlement Calculation

Refunds are granted solely based on the cancellation timeframe relative to your initial transaction date. To ensure fairness, we do not charge for the future unused term of your contract.

**Calculation Methodology: The final refund amount is calculated as the Total Transaction Value minus the Daily Resource Reservation Cost for the period the service was active (from Provisioning Date to Cancellation Ticket Date). The days during which server resources were reserved for your account are classified as "Service Rendered" and are non-refundable. You are refunded strictly for the remaining, unconsumed time on your plan.

3. Non-Refundable Items (Digital Goods Exception)

The following items are classified as Irrevocable Digital Goods or Third-Party Services. Once provisioned, costs are incurred by AwakeHost LTD immediately; therefore, no refunds will be processed for:

• Domain Names: Registrations, Renewals, and Transfers are final. Typographical errors in domain registration cannot be reversed.
• Software Licenses: cPanel, Plesk, LiteSpeed, CloudLinux, WHMCS, and Softaculous licenses.
• Security Assets: SSL Certificates and Dedicated IP Addresses.
• Service Fees: Setup fees, migration fees, and administrative support charges.
• Cryptocurrency Payments: Due to the irreversible nature of blockchain transactions, crypto payments are non-refundable.

4. Technical Limitations & User Responsibility

AwakeHost LTD is not liable for, and will not refund based on, factors outside our control or user-side limitations. This includes, but is not limited to:

• Inability to use the service due to lack of technical knowledge.
• Issues caused by third-party software (plugins, themes, scripts) installed by the user.
• Slow performance caused by the user's local ISP or network throttle.
• Suspension or termination due to violation of our Terms of Service (Phishing, Spamming, Abuse).

5. Chargebacks & Payment Disputes

Strict Zero-Tolerance Policy: If a chargeback, dispute, or payment reversal is initiated with a payment gateway (PayPal, Stripe, Bank) prior to the exhaustion of our support channels:

1. Your account will be suspended immediately.
2. All active services, including unrelated packages, will be terminated.
3. Your personal details and usage logs will be submitted to the payment processor and fraud prevention databases (such as FraudRecord) as evidence of "Service Consumed."
4. A $50.00 Administrative Dispute Fee must be paid to restore any service access.

6. Mandatory Cancellation Procedure

To qualify for a refund, a formal cancellation request must be submitted via the Client Area. Requests made via email, live chat, or third-party social media are not considered valid cancellation notices and will not pause your billing cycle (Active Service Days will continue to accrue).