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Terms of Service
By using our services, you agree to these Terms of Service (TOS). If you don’t agree, please don’t use our services.
1. Agreement Overview
By accessing or using the services provided by Awake Host LTD (“Company,” “we,” “us,” or “our”), including but not limited to Windows/Linux VPS, domain registration, and web hosting (collectively, “Services”), you (“User,” “you,” or “your”) agree to comply with and be bound by these Terms of Service (the “Terms”). These Terms, along with our Privacy Policy and Acceptable Use Policy (AUP), which are incorporated herein by reference, constitute the entire agreement between you and Awake Host LTD concerning the Services and supersede all prior or contemporaneous communications and agreements, whether oral or written. If you represent an entity, you affirm that you have the authority to bind such entity.
2. Eligibility & Account Registration
2.1 Minimum Age Requirement
Users must be at least 18 years of age to utilize our Services. By registering, you warrant that you meet this requirement or have obtained verifiable parental/guardian consent.
2.2 Account Security
You are solely responsible for:
Maintaining the confidentiality of your account credentials.
All activities conducted under your account.
Promptly notifying us of any unauthorized access or security breaches.
2.3 Account Verification
We may require you to verify your identity and account information. You agree to provide accurate and complete information.
3. User Obligations & Acceptable Use Policy (AUP)
3.1 Lawful Use
You agree to use the Services only for lawful purposes and in compliance with all applicable laws and regulations, as well as this AUP.
3.2 Prohibited Activities
You shall not use the Services to engage in or facilitate:
Illegal content or activities.
Network abuse, including DDoS attacks, spamming, unauthorized access, or distribution of malware.
Spam or phishing.
Cryptocurrency mining without explicit written consent.
Malware distribution.
Copyright infringement.
Exceeding resource limits defined in your plan.
3.3 Content Responsibility
You retain ownership of your hosted content but are fully responsible for its legality and compliance.
4. Payment Terms & Billing
4.1 Fees & Renewals
Fees are payable in USD, and renewal invoices are generated 10 days prior to renewal.
Services automatically renew if a credit/debit card is on file unless canceled 48 hours before renewal.
Accepted payment methods include: Credit/Debit Card, Cryptomus, JazzCash, Easypaisa, NayaPay, SadaPay, and bank transfers.
4.2 Taxes
You are responsible for all applicable taxes unless otherwise stated.
4.3 Late Payments
We may suspend or terminate your services for non-payment. Late fees may apply.
5. Refund Policy
5.1 Refund Eligibility
VPS & Hosting Services: Partial refunds are available within 7 days if the Services do not meet advertised specifications.
Non-Refundable:
Domain registration/renewal fees
One-time setup fees
Services terminated due to AUP violations
5.2 Refund Process
Submit a refund request via your client area ticket system or email billing@awakehost.com with service details and a reason for the refund.
Refunds are processed within 14 business days to the original payment method.
6. Suspension & Termination
6.1 By Company
Awake Host LTD may suspend or terminate Services for:
Non-payment
AUP violations
Legal requirements
Activity harmful to our network or users
6.2 By User
You may cancel Services at any time through your dashboard. No prorated refunds are issued.
6.3 Data Retention
Your data may be deleted after termination. Some data may be retained for legal purposes.
7. Disclaimers & Limitation of Liability
7.1 Service Availability
While we aim for 99.9% uptime, continuous service is not guaranteed.
7.2 No Warranty
Services are provided “as-is” without any warranties.
7.3 Limitation of Liability
Our total liability is limited to the amount you paid in the past 12 months.
8. International Compliance
8.1 Data Protection
We comply with applicable data protection laws including GDPR and CCPA. See our Privacy Policy for more details.
8.2 Other Laws
You are responsible for complying with the laws of your jurisdiction.
9. Modifications
We may update these Terms at any time. Continued use of Services constitutes acceptance of changes.
10. Governing Law & Dispute Resolution
10.1 Governing Law
These Terms are governed by the laws of the United Kingdom.
11. Severability
Invalid or unenforceable provisions do not affect the remainder of the Terms.
12. Contact Information
General Support: support@awakehost.com
Abuse Reports: abuse@awakehost.com
Data Protection Officer (GDPR): dpo@awakehost.com
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