1. Agreement Overview
By accessing or using the services provided by FussionHost LTD (“Company,” “we,” “us,” or “our”), including but not limited to Windows/Linux VPS, domain registration, and web hosting (collectively, “Services”), you (“User,” “you,” or “your”) agree to comply with and be bound by these Terms of Service (the “Terms”). These Terms, along with our Privacy Policy and Acceptable Use Policy (AUP), which are incorporated herein by reference, constitute the entire agreement between you and [Your Business Name] concerning the Services and supersede all prior or contemporaneous communications and agreements, whether oral or written. If you represent an entity, you affirm that you have the authority to bind such entity.
2. Eligibility & Account Registration
2.1 Minimum Age Requirement
Users must be at least 18 years of age to utilize our Services. By registering, you warrant that you meet this requirement or have obtained verifiable parental/guardian consent.
2.2 Account Security
You are solely responsible for:
- Maintaining the confidentiality of your account credentials.
- All activities conducted under your account.
- Promptly notifying us of any unauthorized access or security breaches.
2.3 Account Verification
We may require you to verify your identity and account information. You agree to provide accurate and complete information
3. User Obligations & Acceptable Use Policy (AUP)
3.1 Lawful Use
You agree to use the Services only for lawful purposes and in compliance with:
- All applicable local, national, and international laws and regulations.
- This Acceptable Use Policy (AUP).
3.2 Prohibited Activities
You shall not use the Services to engage in, facilitate, or permit:
- Illegal Content or Activities: Hosting, distributing, or transmitting material that violates intellectual property rights, promotes violence, constitutes fraud, is defamatory, obscene, or violates privacy.
- Network Abuse: Unauthorized access, interference, or disruption of networks/servers (e.g., Denial of Service attacks, spamming, unauthorized access to systems, distribution of malware).
- Spam & Phishing: Sending unsolicited bulk communications or operating deceptive schemes.
- Cryptocurrency Mining: Resource-intensive mining without explicit written consent.
- Malware: Distributing viruses, ransomware, or other harmful code.
- Copyright Infringement: Infringing on any copyright or other intellectual property right. You are responsible for complying with DMCA notices and other takedown requests.
- Resource Usage: Exceeding any resource limits (bandwidth, storage, CPU) specified in your service plan.
3.3 Content Responsibility
You retain ownership of content hosted on our Services but assume full liability for its legality, accuracy, and compliance with this Agreement.
4. Payment Terms & Billing
4.1 Fees & Renewals
- Fees are payable in Dollar and renewal invoices generated before 10 days of renewal.
- Services automatically renew if you have attached credit/debit card unless canceled via your account dashboard 48 hours prior to the renewal date.
- We accept the following payment methods: Credit/Debit Card, Paypal, Cryptomus (Crypto Payment Processors), JazzCash, Easypaisa, Nayapay, Sadapay and Bank Transfers.
4.2 Taxes
You are responsible for all applicable taxes, including VAT, GST, or sales tax, unless otherwise stated.
4.3 Late Payments
We reserve the right to suspend or terminate your services for non-payment. Late payment fees may apply.
5. Refund Policy
5.1 Refund Eligibility
- VPS & Hosting Services: Partial refunds are available within 7 days of purchase if Services fail to meet advertised specifications.
- Non-Refundable Items:
Domain registration/renewal fees (governed by ICANN policies). Domain transfers are possible subject to ICANN rules.
One-time setup fees.
Services terminated due to AUP violations.
5.2 Refund Process
You need to open a ticket from your client area to the billing team or you can submit refund requests to billing@awakehost.com within the eligible period, including:
- Service Details.
- Reason of Refund.
Refunds are processed within 14 business days and issued to the original payment method.
6. Suspension & Termination
6.1 By Company
We reserve the right to suspend or terminate Services immediately, without prior notice, for:
- Non-payment of fees.
- AUP violations.
- Legal or regulatory compliance requirements.
- Any conduct that we, in our sole discretion, deem harmful to our business or other users.
6.2 By User
You may Cancel Services at any time via your account dashboard. No prorated refunds are provided for partial billing cycles.
6.3 Data Retention
Upon termination, your data may be deleted. We may retain certain data for legal or administrative purposes.
7. Disclaimers & Limitation of Liability
7.1 Service Availability
We strive to maintain 99.9% uptime but do not guarantee uninterrupted or error-free Services. Scheduled maintenance and force majeure events (e.g., natural disasters) are excluded.
7.2 No Warranty
Services are provided “as-is” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.
7.3 Limitation of Liability
To the maximum extent permitted by law, our aggregate liability for claims arising from these Terms shall not exceed the fees paid by you in the 12 months preceding the claim.
8. International Compliance
8.1 Data Protection
We adhere to applicable data protection laws, including GDPR (EU/EEA) and CCPA (California). For details on data handling, see our Privacy Policy at [Link to Privacy Policy].
8.2 Other Laws
You are responsible for complying with all applicable laws and regulations in your jurisdiction, including but not limited to laws related to content, data privacy, and online conduct.
9. Modifications
We may update these Terms at any time. Continued use of Services after revisions constitutes acceptance. Material changes will be communicated via email or account dashboard notice.
10. Governing Law & Dispute Resolution
10.1 Governing Law
These Terms are governed by the laws of United Kingdom, without regard to conflict of law principles.
10.2 Dispute Resolution
11. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall be enforced to the fullest extent permitted by law.
12. Contact Information
For inquiries, please contact:
- General Support: support@awakehost.com
- Abuse Reports: abuse@awakehost.com
- Data Protection Officer (GDPR): dpo@awakehost.com
